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In Home Services Administrative Support Associate

Closing Date:  July 17, 2022

Links2Care is looking to fill the full-time, 7-month contract position of In-Home Services Administrative Support Associate. This position is based out of our Oakville location and reports to the Manager, In-Home Services.

The In Home Services Administrative Support Associate will provide administrative support to the In-Home Services department with a focus on the client intake process and supporting the management of clients waiting for service. This role will be key in ensuring that clients needing service have been appropriately screened and entered into the system accordingly so that program leader/coordinator staff can move forward with bringing clients on for service.

Role and Responsibilities

  • Perform administrative duties for the In-Home Services department tied specifically to the intake process for clients and supporting the management of clients waiting for service. Duties include but are not limited to:
  • Review and accept/decline clients in HPG system
  • Prepare client file with printed referral and transfer to Program Leader
  • Input client data into AlayaCare
  • Update and maintain accurate data in AlayaCare
  • Maintain filing cabinet adding new files and pulling dormant files for storage
  • Prepare client folders for distribution
  • Contact clients as directed on the waitlist to update list accordingly
  • Maintain records as per agency standards.
  • Report in writing: all accidents, injuries, and occurrences.
  • Provide reports as required or requested.
  • Maintain positive relationships with networks, professional organizations, and other related service providers.
  • Represent the mission, values, and philosophy of the agency in the community, including networks or meetings as requested.


  • Experience working in the Not-for-Profit, Health Care Sector is an asset
  • Completion of Administration Certification
  • Must complete a Criminal Reference Check and Vulnerable Sector Screen prior to and throughout employment as required
  • Employees who drive on behalf of Links2Care for work related purposes must possess and provide proof of a valid Ontario driver’s license and a minimum of $1,000,000 liability insurance on their vehicle

Links2Care reaffirms its policy and maintains a work environment free from discrimination, treating all employees with dignity and respect. All employees share in the responsibility and commitment to equal employment opportunity. Links2Care does not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal and provincial laws, regulations, and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, social and recreational programs.

It is the policy of Links2Care to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Links2Care is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the application, interview, or selection processes, please contact our Human Resources Department at 905-844-0252 ext. 130.

For more information about the programs and services offered by Links2Care, please visit our website at

To Apply: Email your resume and cover letter to [email protected]