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Program Leader, In-Home Services

This is a fulltime contract position with on-call rotation

Position Overview:

The In-Home Services Program Leader will be responsible for coordination and delivery of our In-home Service programs for seniors and persons with disabilities throughout Halton and Mississauga.  The In-Home Services Program Leader is responsible for overseeing client care, as performed by Personal Support Workers (PSW) and Community Support Workers (CSW) and is also responsible for all aspects of PSW and CSW staff leadership, supervision, payroll, interviewing, evaluation, training and development.  The In-Home Services Program Leader is responsible for overseeing client experience, establishing clients for service and follow up with clients as needed.

Role & Responsibilities:

  • Conducts assessment and reassessments of clients every 6 months or as required.
  • Maintain confidentiality of all pertinent agency documentation/information.
  • Coordinates service delivery ensuring program activities operate efficiently within the policies, procedures, standards, and guidelines of Links2Care, the mandate of the MOHLTC, the LHIN6 and CARF accreditation standards.
  • Screens new community referrals and conducts assessments of new clients to determine client goals and service eligibility, making appropriate referrals to other Links2Care programs and/or community support services as needed.
  • Coordinates services for clients, continually monitoring and adjusting service to address clients’ changing goals.
  • Collects and maintains client and employee information based on program needs and employer requirements in accordance to the Links2Care confidentiality/privacy policy, and PHIPA and PIPEDA legislation.
  • Accurately documents and maintains client care plans.
  • In consultations with the Manager, In-Home Services, plans and coordinates the work of PSWs including the client initial schedule, supervision, evaluation, coaching, training and team building of CSW and PSW staff.
  • In collaboration with Human Resources, recruits, interviews, selects, trains and orients qualified staff to carry out program activity safely and efficiently.
  • Participates in various aspects of Health and Safety including ensuring work sites are safe, filling out incident reports as needed and may participate on the Health and Safety Committee.
  • Provides yearly performance reviews for PSW and CSW staff.
  • Uses the Alayacare platform for all data management including scheduling, client information and care plans.

Skills and Competencies:

  • Demonstrates Links2Care values.
  • Establishes and maintains positive and professional relationships with stakeholders.
  • Demonstrates professional, caring, and compassionate delivery of service.
  • Communicates effectively both verbally and in writing.
  • Excellent time management skills with the ability to work independently with minimal supervision.
  • Ability to work collaboratively and cooperatively with others as part of a team.
  • Possesses analytical and problem-solving skills.
  • Strong organizational and administrative skills.
  • Attentive to detail and accurate with numbers.
  • Demonstrates accountability.
  • Proficient computer skills in Microsoft Office.
  • Experience with Alayacare and HPG is an asset.
  • Maintains professional knowledge and competence.


  • Post-secondary education in gerontology (preferably) or social sciences.
  • Minimum 2+ years’ experience in the delivery of seniors or community programming.
  • Working knowledge of community resources and programs available to seniors in Peel and Halton.  Knowledge of the programs and services provided by Links2Care is an asset.
  • Working knowledge of the Local Health Integration Network (LHIN6) mandate, CARF accreditation standards as well as seniors programming, funding sources and implications of program decisions.
  • Strong organizational and administrative skills coupled with strong computer skills in MS office.
  • Ability to quickly assess and respond appropriately to situations.
  • Working knowledge of the Inter-RAI Cha client assessment tool and AlayaCare is an asset.
  • Ability to quickly assess the needs of seniors and refer to appropriate programs internally and externally.
  • Ability to safeguard and maintain a high level of confidentiality of client information.
  • Ability to communicate effectively both orally and in writing.
  • Ability to work independently with little direct supervision.
  • Completion of a satisfactory Criminal Reference Check and Vulnerable Sector Screen prior to placement and throughout placement as requested by Links2Care is required.
  • Staff who drive on behalf of Links2Care for work related purposes must possess and provide proof of a valid Ontario driver’s license and a minimum of $1,000,000 liability insurance on their vehicle.
  • Requirement for travel in Halton, Mississauga and Etobicoke area.

Links2Care reaffirms its policy and maintains a work environment free from discrimination, treating all employees with dignity and respect. All employees share in the responsibility and commitment to equal employment opportunity. Links2Care does not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal and provincial laws, regulations, and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

It is the policy of Links2Care to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Links2Care is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the application, interview, or selection processes, please contact our Human Resources Department at 905-844-0252 ext. 130.

For more information about the programs and services offered by Links2Care, please visit our website at

Job Type: Full-time Contract 

Closing Date:  December 31, 2021